Time Frame: We accept returns and exchanges within 30 days from the date of receipt.
Condition: Items must be returned in their original condition, unused, unopened, and with all original packaging intact. Any product that has been altered, damaged, or shows signs of wear will not be eligible for return or exchange.
Process for Returning or Exchanging Items

Initiation: To initiate a return or exchange, please contact our customer service team at [ admin@shinyhairextension.com] or call us at [+86 190 5302 6625]. Provide your order number and reason for the return/exchange.
Shipping: You will need to ship the item back to us using a trackable shipping method. Please include the RMA number clearly marked on the outside of the package. The cost of return shipping is the responsibility of the customer unless the return is due to our error.
Refund Procedures

Method: Refunds will be issued to the original payment method used for the purchase. If this is not possible, store credit may be provided.
Timeline: Please allow up to 7 business days for your refund to be processed once we receive the returned item.
Exceptions and Special Cases

Final Sale Items: Products marked as final sale are not eligible for return or exchange.
Custom Orders: Custom-made items cannot be returned or exchanged unless there is a defect or issue caused by our production process.
Shipping Policies

Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to our error.
Estimated Delivery Times: Exchanged items will typically be shipped within 3-5 business days after we receive the returned product.
Customer Service and Support

If you have any questions about our return and exchange policy or need assistance with your return/exchange, please contact our customer service team:

Email: admin@shinyhairextension.com
Phone/Whatsapp：+86 190 5302 6625
We can accept your application from Monday to Friday!